Privacy Policy

Jarrouj Market is a grocery store and delivery service based in Zahle, Lebanon, serving Zahle and the surrounding Beqaa towns. We are the data controller responsible for the personal information described in this policy. You can reach us using the details in the "Contact us" section below.

We only collect what we need to take and deliver your order and to run our service:

• Information you give us when you order: your name, phone number, delivery address and any location link you share, the items in your order, delivery-time preference, and any notes or instructions you add.
• Messages you send us: the content of your WhatsApp or phone communications with us about your orders and support requests.
• Payment information: most orders are paid cash on delivery, and card payment is available in-store. We do not collect or store your card numbers through the app or website.
• Device and usage information: a device identifier and basic technical information (such as app version and general activity) needed to operate the app and keep your cart and order status working.
• Website analytics: when you visit our website, we use cookies and similar technologies to understand how the site is used (see "Cookies and analytics").

We use your information to:

• Receive, prepare, and deliver your grocery orders;
• Contact you about your order, arrange delivery, and provide customer support;
• Send you order updates and notifications (for example, when your order is on its way);
• Operate, maintain, and improve our app, website, and service;
• Keep records of orders and comply with our legal and accounting obligations;
• Prevent fraud and keep our service secure.

We do not sell your personal information. We share it only as needed to run the service:

• Our delivery staff and drivers, so they can bring your order to the address you provide;
• Service providers who work on our behalf — including messaging and OTP providers (such as Twilio, used for WhatsApp), push-notification and analytics providers (such as Google Firebase and Google Analytics), and hosting/storage providers (such as Cloudflare). They may process your information only to provide their service to us;
• Authorities or third parties where we are required to by law, or to protect our rights, safety, or property.

When you order or message us through WhatsApp, your communication is also handled under WhatsApp's own terms and privacy policy. We use the phone number and message content you send only to process your order and support you.

Our website uses cookies and similar technologies, including Google Analytics, to measure traffic and understand how visitors use the site so we can improve it. You can control or block cookies through your browser settings; some parts of the site may not work as well if you do. Analytics data is used in aggregate and is not used to identify you personally.

We keep your personal information for as long as your account is active and as long as needed to provide the service, resolve disputes, and meet our legal, tax, and accounting obligations. When we no longer need it, we delete or anonymize it.

We take reasonable technical and organizational measures to protect your information against loss, misuse, and unauthorized access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You may ask us to access, correct, or delete the personal information we hold about you, and you may object to or ask us to limit certain uses. You can also turn off push notifications in your device settings. To make a request, contact us using the details below and we will respond within a reasonable time.

You can request deletion of your account and associated personal data at any time by contacting us on WhatsApp or by phone using the details below. We will delete your data unless we are required to keep certain records (for example, completed-order and accounting records) to comply with the law.

Our app and services are intended for adults and are not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

We may update this Privacy Policy from time to time. When we do, we will change the "Effective date" at the top of this page and, where appropriate, notify you in the app or on our website. Your continued use of our services after an update means you accept the revised policy.

If you have any questions about this Privacy Policy or your personal information, contact us:

• WhatsApp: +961 76 974 972
• Phone: +961 70 657 332
• Address: Boulevard, 10m after the Saraya, Zahle, Beqaa Governorate, Lebanon